 ABOUT US After years of collaboration with major studios of interior design and following an in-depth analysis of the furniture market, T&T Architects is turning now to address private clients, giving them fast quotations on the most requested articles available on the interior design contemporary market. T&T Architects purchases for you only from official sellers, taking care of the packaging and the shipping to your address. T&T Architects offers a personal shopping service (particularly in the occasion of the Fiera del Mobile - the furniture market exhibition that takes place every April in Milan). Our professionality and experience, gained in many years of work in the interior design, together with our attention for the new trends will help you in the choice of the right product. We will advice on furniture, textiles and finishes, helping you to find the shape of the house of your dreams! FULL GUARANTEE All the product descriptions encompass detailed technical information, provided directly by the manufacturers. In cases where this data is updated by the manufacturers, our company reserves the right to update the data without notice.The range of available colours displayed in our catalogues are as true as possible to those of the original products. Our company will not be held accountable for any minor colour differences as a result of different computer graphics. The prices herewith enclosed are subjected to variable promotional campaigns; the firm T&T Architects reserves the right to modify the prices without notice and without the guarantee of any refund in case of differences between the prices of the products you bought and the prices pointed out in our website www.tet-architects.com.. Special attention is given to packaging, which is chosen specifically for the nature of the product being sent. All the products are covered by an insurance policy which protects against any possible damages to the products experienced during transportation. At the moment of delivery, the customer must verify the integrity of the packings. In cases where they are not intact, please check the goods inside. In case where the items are damaged do not collect them and immediately send us a fax to 0039 06 929 178 81 , followed by a registered letter with a note of receipt, within 2 days, in order to make use of the insurance policy and the substitution of the items and then sign the receipt-form.When not possible, you can take note of any eventual damage on the above-mentioned receipt-form and communicate it within two working days from the date of delivery, summoning the order number. The same procedure must be followed also in case of defects. This is essential also to make use of the insurance policy in case of damages to the products experienced during transportation. CONDITIONS OF SALE The orders will only be accepted in written form on-line, or by fax. At the end of the procedure, the customer will receive confirmation of his/her purchase via e-mail, together with the order number (which will have to be stated in all further corrispondence). Only after we have received confirmation from our bank of receipt of payment, will the order be considered valid and accepted. The prices are quoted in Euro. PAYMENTS All products must be paid through a bank transfer as follows: -30% of the amount must be paid at the moment of confirmation of the order -the remaining amount must be paid when we confirm that the goods are ready to be delivered (at least 7 days before the consignment) RETURNING GOODS In accordance with the Italian Legislative Decree n.185/99, the customer has the right to return purchased goods without penalty and without providing justification, within 10 working days from the date of receipt of the goods. Returned goods will not be accepted by us if the products are personalised, (as regards colour, measurements,material,etc.),have been made to measure, or are subjected to deterioration. The customer must give notice via registered letter to our address: T&T Architects Agency, Via Mancini, 14 – 00187 Roma - Italy. The notice can be sent also, within the same terms, by telex, telegram or fac-simile to our company, under the condition of a confirming registered letter within the following 48 hours. The customer must return the goods, intact in their original packaging, together with the receipt of delivery within 10 working days from the date of delivery.The customer will be responsible for covering all the costs involved in returning the goods and the delivery service is under his/her responsability. If you exercise your right to return the ordered goods in conformity of the above-mentioned procedures, our firm will be obliged to refund the amount paid by the customer as soon as possible on receipt of the goods and on the integrity of the goods being verified. CONSIGNMENTS The delivery price, which changes in accordance with the different selected items and the country to which they should be sent, could be defined adding the selected items to the Cart. The delivery has to be considered at the ground floor. The time of delivery is stated, on each product card. This period will start from the date of our confirmation regarding the received payment. T&T Architects will keep the customer informed on the progress of the order via e-mail. The efficiency and the respect of the date of delivery and the consequent success of the delivery service can be facilitated by completing the form with the delivery address in most precise way (name and surname of the receiver, full address, name stated on the entry phone if different from the receiver's one, place of delivery). A telephone number in order to be able to arrange the details of delivery with the courier and other further information like for example, particular restrictions in traffic such as pedestrian areas, historical centres, or strained areas, are kindly requested. The date of delivery can change depending on circumstances beyond one's control (delay of the producers and/or suppliers). The assembly and the unpacking are not included in the service, but they are available on request. It is necessary however, to inform us before proceeding with the purchase, in order to calculate any possible additional costs. In case of shifting of the goods to higher or lower floors, it is always necessary to inform us, in order to provide you with a quote on that specific operation. GENERAL LEAD TIMES All items we sell on our web site are characterized by Industrial Design, even if they pursue a production inspired by an hand craft manufacture. The production start at same moment that manufacturers receive the official order form. Lead times are between 4 and 8 weeks, but they can raise, in case of special processes (depending on raw materials used and sizes), or for orders starting during particular periods of the year (August - December). CONFIRMING THE ORDER WE CAN EXACTLY CONFIRM THE DELIVERY. TAXES AND COSTS The delivery charges, customs duties and other possible local taxes have to be paid by the customer. In order to facilitate and make the clearance procedure and the delivery of the goods, T&T Architects, where possible, will deal with the customs paperwork and procedures of the involved country, declaring the amount of charges that can be paid together with the amount of the good. PRIVACY If you register in tet-architects.com your data is safe! In accordance with the Italian Legislative Decree n. 196/2003, T&T Architects notifies you that all the personal details provided by you will be treated in strinctest confidence. The information you provide will be used exclusively in connection with the provision of our service or, when authorised by you, to communicate promotions or special offers connected to our website www.tet-architects.com. The customer states that the personal details freely provided by him/her during the process, also in the pre-contractual phases, will be treated in accordance with the Legislative Decree 196/2003 and its following changes. The customer also agrees on the treatment, communication and use of his personal data, in accordance with the above-mentioned Decree. The data will be used only to carry out properly the company's commercial tasks. The data will be used on paper and computing documents and can be transferred to third bodies (banks, subsidiaries companies, etc.) exclusively in order to carry out the activities connected to the commercial operation. T&T Architects declares that the data will never be sold to other companies. People under 18 are not allowed to submit any order through our forms, unless the supervision of an adult is proved. PLACE OF JURISDICTION The contracts stipulated by T&T Architects are considered stipulated in Italy. The customers accept the current Italian regulations and a possible arbitration by the place of jurisdiction of the Law Courts of Rome. CONTACT US For any clarification or advice on our contractual and/or payment procedures or services, you can send us an e-mail, writing all your doubts and we will be pleased to answer you immediately, giving the possibility to make our company more transparent. If you prefer, you can phone us at our call center where our operators that know the products perfectly, will be pleased to help you. We are glad to thank you in advance to have choosen www.tet-architects.it by T&T Architects. Contact us in the way you prefer: - Phone number: 0039 06 929 178 81 - (English-German-Italian language operator is at your disposition on Monday, Tuesday, Wednesday, Friday, Saturday, from 9:00 a.m. to 1:00 p.m.) - E-MAIL: info@tet-architects.com - Address: T&T Architects Agency - Via Mancini, 14 - 00187 Roma - ITALY - Fax: 0039 06 929 178 81 |