 » Do you delivery worldwide? T&T ARCHITECTS Agency delivers in all the CEE countries and in more than 25 countries around the world. If you want more informations send us an e-mail at info@tet-architects.com » I am looking for a product which is not present in your web site, can you please find it for me? If you know what product you are looking for and it is not present in our site, we will do our best to find it for you. Send us an e-mail with its detail and as soon as possible we will let you know if we have found it, its price and when it will be available. » How do I pay? You can pay by Bank transfer. Convenience and safety are our priorities. » When do I pay? A down payment of 30% will be required at the moment of the order, it is the same amount requested by our producers at the moment of the order. The remaining amount will have to be paid when the producer has informed us that the goods are ready, usually it happens 7 days before delivery. » How much does the delivery cost? Send us an e-mail at info@tet-architects.com » How long does it take to receive the product? Our deliveries within the EU are made by road transportation. Some producers of hand made products needs a longer period. In cases where a delay will occur we will communicate it immediately. Deliveries within extra EU countries can be done by air or sea, it will vary depending on the volume of the order; these deliveries can take longer than the stated delivery time. » How will I know that the goods is arriving? Our partners dealing with transportation, before the delivery we will contact you to arrange the most suitable date. Please note that in order to avoid further costs, let us know if there are any particular times or regulation of the traffic within your area. All deliveries require a signature to confirm the arrival, therefore it is very important that a person authorised to collect the goods will be present on the arranged date. » How can I trace my order? A monitoring on line possibility is available in our site, 24 hours a day. If you require information on the status of your order or its delivery, you can contact us on +39 06 929 178 81 or you can send us an e-mail at info@tet-architects.com stating the reference number of your order. » What does it happen if the product arrived broken ? At the moment of delivery, check the packaging, which must be undamaged, if not check the goods in order to take advantage of the insurance policy in case of damaged goods. If the goods are broken, do not sign for the goods and immediately send us a fax at +39 06 929 178 81, followed by a registered post letter. This procedure is essential for having reimbursed the total amount or a new delivery. » Could you help me in furnishing my room if I send you a plan of it? Thanks to our experts in interior design as well as architects help, we can support you in the choice of pieces of furniture, offering furnishing solutions for free, personalised on your room. » I haven't found an answer to my question what can i do? If you cannot find an answer to your question in the section F.A.Q., please send us an e-mail at info@tet-architects.com and we will be glad to answer |